Project Onboarding

A comprehensive guide on how to access, review, and accept your Mercor offer — including background checks, payments, and document signing.

This guide comprehensively details each phase of the Mercor offer onboarding process — from the receipt of your contract to configuring payments and recording time.

1. Access Your Offer

New offers are presented as a significant task within the Offers tab on your dashboard. Please click on ‘View Offer’ to initiate the process.

Once you engage with the checklist or accept the offer, it will also be displayed in the Contracts tab.

If you are unable to view your offer, please attempt a hard refresh (⇧+Cmd/Ctrl+R), re-login, or try accessing via a different browser.

If the issue persists, kindly contact [e-mail] with your listing link, email address, and a screenshot for further assistance.

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2. Offer Page Overview

Prior to finalizing the checklist, please review the offer panel located on the left side.

1. Title & contract type at the top (e.g., Hourly contract; Received on).
2. Onboarding document — read this first; it lists project POCs, Slack/Airtable access, and special instructions.
3. Payments block — your Hourly pay and Weekly cap, plus payout schedule table.
4. Offer details — start date, remote status, payout cadence.
5. Documents section — where signed files (ToW, CIIA, W‑9/W‑8, Offer Letter) will appear for download.
6. Checklist (right side) — you’ll complete these items to unlock Accept offer.

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3. Offer Acceptance Process

1. Okta account (New)

   Some projects now use Okta for secure single sign-on (SSO) access to tools like Slack. When you see “Okta Account” as the first checklist item, click it to begin. Use your personal email (same as on work.mercor.com), create a password, and complete multi-factor authentication (MFA). Once set up, you can access all project applications directly through your Okta dashboard.

   

   
2. Start Background Check

   Please select your country of residence. Background checks typically take between one and two weeks. You must be cleared prior to commencing work or logging hours.

   
3. Sign Terms of Work (ToW)

   Please click on “View Terms of Work”, then sign using your full name and the date.

   
4. Sign Confidentiality Agreement (CIIAA)

   Please sign the IP/confidentiality agreement. Contact support if a reset is required.

5. Complete Tax Form (W‑9 or W‑8BEN)

   Please complete the form applicable to your residency.

6. Complete Insightful Setup

   Select the checklist item and adhere to the instructions to install the application.

7. Acknowledge Payout Policies

   Review the payout schedule and anticipated payment timelines.

8. Sign Offer Letter

   This becomes available once the preceding steps have been completed.

   
9. Set Up Payments

   Stripe is set as the default option. Wise is utilized in certain regions. If necessary, please reset and repeat the onboarding process.

   

If you inadvertently decline an offer, please contact Support with your listing link and email.

Take a screenshot of your offer (rate + cap) before accepting. If anything is missing, try a hard refresh (⇧+Cmd/Ctrl+R).

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4. Setting Up Your Payment Method

1. Click Setup Payments

   Initiate the payment setup process from the offer page.

2. Complete Stripe onboarding

   Enter the legal name, country, and banking details.

3. Fallback to Wise (if needed)

   If Stripe is unavailable in your country, Wise will be utilized.

4. Verify email

   Please confirm your Stripe or Wise account via email if prompted.

Your initial payout through Stripe is subject to a mandatory hold period of 7 days. The deposit to your bank account typically requires 3 to 7 business days following the payment confirmation by Stripe.

Ensure that the identical legal name is consistently used across the Offer, Stripe/Wise, and your bank account.

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5. Background Checks

1. Watch for invite

   You will receive an email from the background check provider (e.g., Certn).

2. Complete the form within 48h

   Please do not delay, as a background check is mandatory.

3. Typical turnaround

   Results will be available within 5 to 7 business days, contingent upon the recipient’s country.

Please check your spam and “updates” folders in your personal email account. If your check is delayed beyond seven business days, kindly contact [e-mail] and [e-mail] with your report ID.