Payments

Procedure for Establishing Payments with Mercor

Accept Payments with Stripe

Stripe is the primary method Mercor uses to process payments for ongoing work. Follow the steps below to connect your account.

1. Click 'Setup Payments' when accepting your offer

   As part of your process for accepting offers, please click on the ‘Setup Payments’ option.

   
2. Complete the Stripe setup flow

   Please ensure you adhere to Stripe’s guidelines meticulously to complete your setup successfully. For further detailed information, Stripe offers additional documentation accessible here: support.stripe.com/express

3. Return to your offer steps

   Once the setup is complete, you can proceed with the subsequent steps to accept your Mercor job offer.

4. Review payout timing and rules

   • Stripe requires a 7-day holding period on your initial payment. Mercor cannot alter this.
   • Review Mercor’s payout policies, including the timing of payouts.
   • Comprehend Stripe’s payout schedule: Refer to Stripe’s official documentation regarding the timing and logistics of payouts.

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About your Stripe Express account

• Stripe exclusively disburses to bank accounts; debit cards are not supported.
• Two-factor authentication is mandatory via SMS.
• Payouts can be monitored directly through your Stripe dashboard.

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Accept Payments with Wise

Wise is frequently employed by Mercor for one-time payments, particularly when a comprehensive job offer has not yet been extended. It is rapid, secure, and does not require a Wise account to receive funds.

Getting Paid with Wise

Although Stripe is our primary method for processing recurring transactions, Wise is often used for flexible payments.

1. Check your inbox for a Wise email

   Once we have dispatched the payment, you will receive an email from Wise.com.

   
2. Open the link in the email

   By clicking the provided link, you will be directed to the registration page. In most instances, please select ‘Personal account’ and proceed to establish a username and password. Then, click ‘Continue to claim’ to proceed.

   
3. Set up your verification method

   For security purposes, Wise will request that you activate two-factor authentication, either via SMS or an authentication app.

   
4. Add your bank account details

   Please provide your bank routing number, account number, and name.

   
5. You're done!

   That is all — you are prepared to receive your payout.

   

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FAQ

I am an individual, and the form asks for business details. What do I enter?

Certain fields marked with • are optional. Should a field be irrelevant to your circumstances, you are permitted to leave it blank.

Can I get paid in USD if I am in another country?

No. Although Stripe supports USD payouts in select regions, this feature requires both Mercor’s platform account and your connected account to be registered in the same region. Since Mercor’s platform is based in the United States, multi-currency settlement (including USD payouts outside the U.S.) is not currently supported. Payouts can only be processed in your local currency.

I already have a Stripe account. Can I use it with Mercor?

No. You’ll need to create and connect a new Stripe Connect account through the payment setup on Mercor.

Can I reset the Stripe account linked to Mercor?

Yes. Please click “Setup Payments” again on your Mercor offer page to disconnect and reset the connection.

Note: Performing this action will permanently delete your previous Stripe data and transaction history associated with the existing Stripe account.

I want to log into Stripe but do not know my password.

You may reset your password on Stripe’s login page. Upon resetting, you will be able to access the Stripe Dashboard as usual.

How can I change the email address on my Stripe account?

Mercor cannot modify any details in your Stripe account. Please get in touch with Stripe Support directly to update your email address.

How can I change my bank account for payouts?

You can modify or update your linked bank account at any time through your Stripe Connect Dashboard.

Go to Settings > Payouts and update your external bank account details there.

How do I delete the bank info I gave when accepting my offer?

You can use the “Reset Stripe” option on your Earnings page to delete your connected Stripe account permanently.

Note: This action will permanently erase all linked Stripe data and transaction history associated with your Mercor account.

Stripe is asking for ID verification, but it keeps failing. What do I do?

This situation typically occurs when an individual’s personal name is entered as the company name, resulting in a discrepancy. Please get in touch with Stripe Support to clarify the issue; they can conduct a manual review and verify your identity.

Stripe’s documentation says my country isn’t supported, but Mercor’s documentation says it is. Why is there a difference?

Stripe’s public site refers to standalone accounts. Mercor uses Stripe Connect, a version designed for platforms that support more regions. If your country appears in our supported countries list, you can set up your Stripe Connect account directly from your Earnings dashboard.