Island is the secure browser some Mercor projects use for work. Signing in takes two email addresses: you start with your @mercor.expert email, then finish by logging in with your personal email and Okta password — the same ones you use for Okta. Okta Verify is required to complete the sign-in.
Start with @mercor.expert
On Island’s welcome screen, enter your
@mercor.expert email to get started.Then sign in with your personal email
When Okta opens, click Back to sign in and log in with your personal email and Okta password — the same login you use everywhere else for Okta.
Okta Verify is required
You’ll finish by approving the login with Okta Verify — either a push notification or a 6-digit code. You can’t get into Island without it.
One-time setup
If you haven’t set up Okta Verify yet, you’ll be asked to do it during sign-in. Have the Okta Verify app on your phone ready before you start.
Install Island
If Island isn’t on your computer yet, install it first. This short walkthrough shows how:Sign in to Island
Watch the full sign-in flow, then follow the steps below:Open Island and enter your @mercor.expert email
On the Welcome to Island screen, type your
@mercor.expert email into the box and click Sign in.Click 'Back to sign in' on the Okta screen
Okta will open on a password screen — but this isn’t the account you want to use yet. Click the Back to sign in link near the bottom to go back to the main sign-in page.
Sign in with your personal email
On the Okta Sign In page, type your personal email in the Username box — this is your Okta login — and click Next.
About Okta Verify
Okta Verify is a free app from Okta that confirms it’s really you signing in. It’s required for Island.- If you’ve already set up Okta Verify (for example, during your Okta onboarding), you’ll simply approve the push or code when Island asks.
- If you haven’t set it up yet, you’ll be prompted to add it during sign-in. Install Okta Verify from the App Store (iOS) or Google Play (Android), then scan the QR code that appears on screen to enroll.
FAQs
Which email do I use to sign in?
Which email do I use to sign in?
Both, in order: start with your
@mercor.expert email on Island’s welcome screen, then finish by logging in with your personal email (your Okta username) once you’re on the Okta sign-in page.Okta opened on a password screen — do I type my password there?
Okta opened on a password screen — do I type my password there?
No. That first password screen is for the wrong account. Click Back to sign in, then enter your personal email and password on the Okta sign-in page.
Do I really need Okta Verify?
Do I really need Okta Verify?
Yes. Okta Verify is required to sign in to Island. If it isn’t set up on your account yet, you’ll be asked to add it during sign-in and can’t finish logging in without it.
I wasn't asked to set up Okta Verify. Is that normal?
I wasn't asked to set up Okta Verify. Is that normal?
Yes. If you already enrolled Okta Verify before (for example, during your Okta setup), you won’t be asked again — just approve the push notification or enter the 6-digit code.
I got a new phone and can't approve the sign-in.
I got a new phone and can't approve the sign-in.
You’ll need to set up Okta Verify again on your new phone. Go to your contract → Okta Account step → Reset Password, which resets your MFA so you can re-enroll. See Use Okta for the full steps.
I still can't sign in to Island.
I still can't sign in to Island.
Double-check that you started with your
@mercor.expert email, clicked Back to sign in, and then used your personal email and Okta password. Also make sure Okta Verify is installed and set up on your phone. If it still won’t work, email support@mercor.com with a short screen recording.